validate

5 Signs of a Bad Listener

There are so many incredibly simple things in life that we unnecessarily complicate; listening is one of them. More specifically, there are 5 ways that listeners unintentionally taint conversations that have the potential to be so connective. If ...

6 Steps to An Effective Apology - Part 3

So, you've taken care of the first step of apologizing and you definitely have a handle on the second.  Without further adieu, here 's step 3 (which might just be the most important step): 3.  Identify the main hurt in the other person. Being "hurt" ...