listening

HOTLINE BLING

I know what you're thinking, and the answer is no.  But I'll get to that in a second, first I want to tell you a little story.Once upon a time in a far away land called the early 90's, there was no internet and no Netflix, and when people felt ...

6 Steps to An Effective Apology - Part 3

So, you've taken care of the first step of apologizing and you definitely have a handle on the second.  Without further adieu, here 's step 3 (which might just be the most important step): 3.  Identify the main hurt in the other person. Being "hurt" ...