apologizing

6 Steps to An Effective Apology - Part 4

Well, this is taking longer than you thought it would.  What happened to a heartfelt, "I'm sorry." (?) Small offenses are salved by a heartfelt I'm sorry, and since I'm guessing you tried that and it didn't work, this might be a bigger offense than ...

6 Steps to An Effective Apology - Part 3

So, you've taken care of the first step of apologizing and you definitely have a handle on the second.  Without further adieu, here 's step 3 (which might just be the most important step): 3.  Identify the main hurt in the other person. Being "hurt" ...

6 Steps to an Effective Apology - Part 1

“How many times do I have to say I’m sorry for them to believe me?!”  I hear that phrase a lot in my practice, and I know it’s a frustrating place to be.  You did something hurtful, you’re truly sorry, you said you were sorry and you wholeheartedly ...